House Rules/ FAQ
Q: How do I go about scheduling?
A: If you would like to schedule, please fill out the contact form on the website, email us, or stop by the shop. After that, we can get you scheduled for a free consultation at the shop, this last about 15 minutes and is a one-on-one with your artist, allowing us to brainstorm some ideas and picture references, do a tracing (if needed) and give you a quote. If you are from out of town, and cannot easily make it in for a consultation, we will work with you via email. Once you have been quoted, and the artist has all the required information they need to get your piece ready; we can schedule your appointment via phone or in person. At the time of scheduling a $100 non-refundable deposit is required. The deposit goes towards the price of your tattoo.
Q: What if I need to reschedule or cancel?
A: If you need to reschedule or cancel your appointment for whatever reason, we do require a 48 hour notice. If you do not give us a 48 hour notice or no call no show, the deposit is forfeited- no exceptions. If you reschedule more than one time, you will lose your deposit. The deposit is non-refundable. No exceptions. If there is a no call no show, and you would like to reschedule, we require half of the quoted price due at the time of booking.
Q: What if I change my idea?
A: If you change any information from what was discussed during the consultation, you must notify us ASAP. We will reschedule a consultation, and can no longer guarantee the initial price and time quoted.
Q: How should I prepare for my tattoo appointment?
A: Please make sure to arrive on time to your appointment, if you are more than 15 minutes late it is considered a no call no show. Make sure to get well rested the night before, and eat a full meal the day of, before arriving to your appointment. We do not recommend drinking excessive caffeine or alcohol the day of. Make sure to be wearing or bring appropriate clothing for your appointment, if you have questions in regards to this matter please reach out to us. We want both artist and client completely comfortable, in our professional environment.
Q: What aftercare regimen do you recommend?
A: At the end of your session, we will go over all after instructions in detail, and any questions you may have. Depending on what you're getting done, we have a few different approaches on how to best heal your tattoo that we will discuss with you.
Q: What forms of payment do you accept?
A: We accept cash, all major credit, and debit cards.
Q: Can I find you on social media?
A: Our shop can be found on Instagram and Facebook @imperialtattoova we also have it linked from the website. For artists personal portfolio; Roman: @roman_mitchell Megan @inkedmeg Travis @travydtattooer Matt @richeytattooer
Q: Do you have gift certificates?
A: Yes, we do have gift cards that can be purchased in the shop. To redeem your gift certificate, the physical card needs to be brought into the studio. No exceptions. Make note: all gift card information is kept on file, and is treated like cash. Only one gift certificate per tattoo.
Q: Can I bring people with me to my session?
A: Yes, you are more than welcome to bring one person back to the booth with you while you are getting tattooed. If you are a minor that person is required to be the parent that signed for you.
Q: Do you tattoo minors?
A: In the state of Virginia, we legally can tattoo minors. We will not tattoo anyone under the age of 16. Parent must be present the entire session. We do require that both parent and minor have a government/state issued photo ID with the last name or address matching.
Q: What is the wait time?
A: Please be advised all well done tattoos take time, having an artist that is booked out, is a good sign. We do not rush permanent. Having a tattoo placed on you forever, is something that you will look at daily and want to be proud of, thus it should be worth the wait time. We has established ourselves within the region, so our schedule does stay very busy, but we does promise to make every tattoo worth the wait. But please be patient and remember that people have waited to get a tattoo that our skillset has made worth waiting for, and tattoos are permanent!
Q: Do you accept walk-ins?
A: Yes! We do, we usually always have walk in time available, unless our artists are completely booked. We highly recommend scheduling an appointment to insure a guaranteed spot. But you are more than welcome to stop in, and if we have open time, we will definitely get you in!
*PLEASE NOTE: ANYONE GETTING TATTOOED WILL NEED A VALID GOVERNMENT ISSUED PHOTO ID PRESENTED FOR PAPERWORK, WITHOUT IT YOU CANNOT GET TATTOOED, NO EXCEPTIONS.*
If you have any additional questions, you are more than welcome to contact us!